The provision of goods and services by Anchor Health is subject to availability. In cases of unavailability, Anchor Health will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Anchor Health.
If a product is damaged or broken when you receive it, you must inform Anchor Health within one working day of receiving it. You can mail us at info@anchorhealth.co.za or contact us telephonically. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product or provide a replacement product to be shipped to you (Shipping on our account).
If you have opened and/or used the product and are not satisfied, your are welcome to contact us with your reason for it. We will then with discretion arrange for the same procedure as mentioned above request you to ship the product to us whereas your product will the inspected and provide you with the appropriate procedure of either refunding or providing you with a replacement product, if the product seems not to be in order as described by you.
If you receive the wrong product you must contact Anchor Health within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@anchorhealth.co.za
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@anchorhealth.co.za and send your item to address provided by Anchor Health.
To return your product, you should courier your product to the address provided by Anchor Health in your return mail.
You will be responsible for paying for your own courier costs for returning your item. If you receive a refund, the cost of return courier will be credited by 50% to your refund. Provided that you send us a proof of your courier invoice.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable courier service or purchasing courier insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@anchorhealth.co.za for questions related to refunds and returns.
